Return window
Delivery ke 7 calendar din ke andar support ticket submit karein. Order ID, problem detail aur zaroorat par clear photos/video dein. Ghalat, damaged ya missing item ko jaldi report karna process ko asaan banata hai.
Eligible condition
Change-of-mind item unused, unworn, unwashed, original accessories/tags aur reasonable original packing ke saath hona chahiye. Damage ya wrong-item claim mein item ko received condition mein rakhein.
Normally non-returnable
- Opened hygiene, beauty/personal-care ya intimate products.
- Perishable grocery, food safety seal tootne wali item, ya custom-made goods.
- Activated software/digital goods, clearance marked final-sale, ya misuse se damaged item.
Defective, counterfeit, wrong ya legally protected claims par applicable consumer rights phir bhi apply ho sakte hain.
Inspection aur resolution
Returned item inspect hone ke baad replacement, store resolution ya refund approve/reject hoga. Rejection ki reason ticket mein record ki jayegi. Approved COD refund ke liye verified bank/wallet detail alag secure process se li ja sakti hai—PIN ya OTP kabhi nahi.
Shipping cost
Wrong/damaged item ki approved return pickup cost seller/platform bear karega. Change-of-mind return ki delivery cost customer par ho sakti hai aur pehle batayi jayegi.
Request kaise karein
Store ke Help Center mein “Return / refund” ticket banayein ya contact page use karein. Ticket ID apne record ke liye save rakhein.